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Question & Answer


The booking process is represented through 4 steps below:

Step 1: Inquire us

Click Inquire now button to fill in the numbers of adults, children and infants of your group, enter your departure date

Step 2: Book Extra Services

Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 3: Confirm Availability & Deposit

1. Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.
2. Deposit:
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following: If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

Step 4: Come & Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked. The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we're able to setup a direct meeting to collect the final payment. Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
You can send us your special request directly by email.
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking. Normally, 30% of total cost will be required for deposit at the booking time. For some urgent cases or special types of promotion, we will require full payment at the booking time.

Need help?

If you need any help, please do not hesitate contact us. We are here 24/7 to support you!

sale@kingkongvn.com

+84 904 736359

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