The booking process is represented through 4 steps below:
Step 1: Inquire us
Click Inquire now button to fill in the numbers of adults, children and infants
of your group, enter your
Step 2: Book Extra Services
Our travel consultant will get in contact with you within 01 working day to
inform about the service availability & payment.
Step 3: Confirm Availability & Deposit
1. Check availability :
After receiving your booking request, our consultant will check the availability
of the services. If the services are available, our consultant will send you a
payment link for the deposit by email, otherwise we will give you some
Notice: our email may go to your spam mailbox, please check your spam mailbox if
you don't receive our response in one working day.
After receiving the payment link in the email sent from our consultant, please
make the deposit as soon as possible to secure your booking. When we receive
your deposit payment, our consultant will reserve the services for your booking
If all of the services are reserved successfully, we will send you a
Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and
suggest other options. In case you no longer want to book these services, we
will refund all of the deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation
email. The remaining balance can be paid later - before departure date. For some
urgent bookings or special types of promotion, 100% of the total cost will be
Step 4: Come & Final Payment
The full payment must be made before your departure date. The exact deadline
will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit
card. For the customers who're going to stay in Hanoi, we're able to setup a
direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi
and the arrival date is before the payment deadline (confirmed by our travel
consultant). All currencies are exchanged by local rate.